Hermusa - Terms & Conditions

Customer Service: Email Us 24/7 at , we respond with frequently asked questions immediately and live operator response within 8-12 business hours.

Customer Service Phone: . We are open from 8AM-5PM EST Monday-Sunday. We are closed on major US holidays: Christmas Day.

By using, accessing or ordering products from this Website, you hereby agree to all of the following terms.

Acceptance of Agreement. Your access to and use of our website (the 'Site') is subject to the following terms and conditions which may be updated by us from time to time without notice to you. You may review the most current version of the terms and conditions at any time as well as the Site's posted privacy policy. By accessing and browsing the Site, you accept and agree to, without limitation or qualification, the terms and conditions, privacy policy, and acknowledge that any other agreements between you are superseded and of no force or effect with respect to your access and use of the Site.

Shipping of Product(s). Your order will be processed and shipped within about 1 business day. Shipping time is estimated to be two to four (2-4 ) business days from when your order ships out. If you feel you are experiencing any delay in the delivery of your product, you may contact our customer care department at .

Shipping and Handling Fee. Shipping and handling fees are non refundable.

Return Policy. We will credit one returned unopened product per customer if the received package is post marked within 30 days of the original order date and included with a RMA number obtained from customer service. No returns are credited after 30 days of the original order date. Any merchandise must be returned at the customer's expense and must have an RMA number marked on it. No returns are credited if they are not accompanied by an RMA number. If you are not satisfied with the products you purchase we will provide a reimbursement of the product cost minus $15 dollars for restocking fee per unit on unused product. No refunds will be issued for any used product. You may request an RMA and instructions on how to submit a return by emailing .

Trial Awareness and Compliance. We ensure all customers are aware of the terms and conditions of this offer when placing an order. Customers are required to agree to the terms and conditions of this offer before being allowed to place an order. We have consulted with external legal counsel who performed a compliance review of this website and product and were informed that they are in compliance with all applicable laws and guidelines set forth.

Trial Extension. We may at any time choose to extend your trial to give you more time to try the product out. You may also request a trial extension by emailing us at any time before the 14th day.

Product Claims. For more information on our product, claims and the ingredients please visit the website. The product is intended to be used in conjunction with a sensible diet and exercise program to see best results. The included online health portal will dramatically assist in your results, you can find access to this in the original email you received. We do not guarantee or claim any weight loss without diet and exercise. Individual weight loss results will vary.

Promotional Discounts. We reserve the right to lower the cost of our product for promotional reasons at any time.

Did Not Receive and/or Lost Package. All products are expected to arrive to the shipping address originally typed into the web form on the product webpage you ordered from within 2-4 business days after it ships. Packages will ship out within 1 business day from the day you place your order. For orders placed on a weekend date, packages will ship out the following Monday, assuming it is not a major holiday. If for some reason you do not receive the product after five (5) business days of ordering it is recommended to contact customer support by email at and request the trial be extended before the 14-day trial has elapsed. All orders are shipped with delivery confirmation, if the order is shown as delivered we are to believe it has been delivered unless you call to state otherwise before the 14-day trial has ended. There will be no refunds for product claimed to be undelivered if we are not notified before the 14-day trial has ended and the package is shown as delivered with delivery confirmation obtained via the US Postal Service. There may be times when shipments are delayed a few extra days.

Trial Orders. By submitting your shipping and payment information and authorizing the trial order, you are agreeing to the terms and conditions of the 14-day trial offer seen on the webpage you had or will be ordering from. Once you click the order button, identified on checkout as a colored button that currently reads "RUSH MY ORDER" you will be sent your trial order of our product, and be billed a small amount to cover the shipping and handling fee which will appear on your account today as identified in your checkout conformation email. The 14-day trial period begins on the day you RUSH MY ORDER and may be cancelled by calling to our customer support. The product is identified as a dietary supplement that works best when used in conjunction with diet and exercise. You may extend your trial by emailing us any time before the 14th day to request more time to try the product out. All customer's are responsible to pay the Shipping and Handling charged for the first shipment once the order has been submitted. The cost of the product is and you will be billed that price for the initial product sent out if you do not cancel prior to the 14th day of your trial period expiring and return the product back to us as we assume the product is working for you and you wish to continue using them to effectively achieve your health and weight loss goals. If after you 14-day trial period you wish to continue to receive our product, simply do nothing and in approximately 30 days and every 30 days thereafter, you will be shipped a 30-day supply of product for the full price. If you wish to cancel your order before the 14-day trial has ended, simply contact us by phone at and return the product back to us and you will not be billed anything further. Unless you contact our customer care department at to cancel your monthly auto-shipments, you will continue to receive product every month and be billed the full price respectively. Your request for cancellation, whether by phone, will be processed immediately; however, you will be responsible for any charges, billing or shipments that have already been shipped to you or that have already been delivered to you at the time of your cancellation. All cancellation requests whether by phone or email should receive a cancellation confirmation number and an email stating your subscription has been canceled. It is suggested to keep this number for your records. Any future discrepancies resulting from not having a cancelation confirmation number will be at the discretion of the company.

Modifications to Services. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.

Cancellation Fee. If you wish to cancel your account without returning the product you may incur a small fee to avoid having to return the product. This fee is a small one time charge and may vary but it will always be lower than the full price of the product.

Agreement To Arbitrate; Class Action Waiver: Any dispute or claim relating in any way to this agreement shall be resolved by binding arbitration administered by the American Arbitration Association in accord with its Commercial Arbitration Rules (available at www.adr.org). The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this agreement. The arbitrator shall not conduct arbitration as a class or representative action. The customer acknowledge that this agreement is a transaction in interstate commerce governed by the Federal Arbitration Act. The customer agrees to waive any right to pursue any dispute relating to this agreement in any class, private attorney general, or other representative action.

No Medical Advice. The Site does not provide medical advice and is not engaged in rendering medical or professional services or advice, and the information provided on the Site is not intended to replace medical advice offered by a health care provider. We strongly recommend that you promptly consult a physician or professional health care provider prior to use of any product. Neither the product nor the ingredients in the product have been approved or endorsed by the FDA or any regulatory agency for treatment of obesity or to cause weight loss.

Product Information. The products advertised on this site have not been approved or cleared by a government regulatory body. You should not construe anything on the Site as a promotion or solicitation for any product or service or for the use of any product or service that is not authorized by the laws and regulations of the country where you are located, including the United States.

Exclusion of Warranty. While we use reasonable efforts to include accurate and up-to-date information in the Site, we no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in the content of the Site. Without limiting the foregoing, everything on the Site is provided to you 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

User Submissions. Any 'personally identifiable information' in electronic communications to the Site is governed by the Site's Privacy Policy which is posted on the site.

Links From Other Sites. We have not reviewed all of the sites linked to this Site and are not responsible for the content of any off-site pages or any other sites linked to the Site. We do not take any responsibility for any information or claims that were made by other websites and encourage you to alert us if a website is making false claims and linking to our site or product at .

Governing Law. This agreement and its performance shall be governed by the laws of the state of New York, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Nassau County, New York, United States of America, in all questions and controversies arising out of your use of the Site and this Agreement. To the extent allowed by applicable law, any claim or cause of action arising from or relating to your access or use of the Site must be brought within two (2) years from the date on which such claim or action arose or accrued.